Frequently Asked Questions — Quick Answers to What You're Wondering
We get a lot of questions. Here are the ones we hear most often, with straightforward answers. If you don't see what you're looking for, just reach out through our contact page — we're always happy to help.
Orders & Payment
Q: How do I track my order?
A: Once your order ships, you'll receive an email with a tracking number. You can use that to see where your package is at any time. No tracking email? Check your spam folder, and if it's still not there, let us know.
Q: Can I change or cancel my order after placing it?
A: We start processing orders pretty quickly, so we can't always guarantee changes or cancellations. If you need to make a change, contact us as soon as possible through our contact page. If your order hasn't been packed yet, we'll do our best to accommodate you.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay and Google Pay. All transactions are processed securely.
Q: Will I be charged sales tax?
A: Sales tax is calculated based on your shipping address and applicable state and local tax laws. The total will be shown at checkout before you complete your purchase.
Products
Q: Are your products dishwasher safe?
A: Most of our products are top-rack dishwasher safe, but we always recommend hand washing to extend the life of your drinkware and keep the designs looking fresh. Check the specific product page for care instructions.
Q: How long does my drink stay cold or hot?
A: Our drinkware is designed for serious temperature retention. Depending on the specific product and conditions, you can expect hours of cold or hot performance. We test everything thoroughly to make sure it delivers.
Q: Do you offer customization or personalization?
A: Yes, we offer bulk customization for events, corporate gifts, weddings, and more. Check out our wholesale or customization page for details on minimums and turnaround times.
Q: Are your products BPA-free?
A: Absolutely. All our drinkware is made with BPA-free materials that are safe for everyday use.
Shipping
Q: How long does shipping take?
A: Processing takes 1-3 business days. After that, standard shipping is usually 5-7 business days, with expedited options available at checkout. Delivery times are estimates, not guarantees.
Q: Do you ship internationally?
A: We ship to select countries outside the US. International shipping times and costs vary based on destination. Please note that customs fees and import duties may apply and are your responsibility.
Q: My package says delivered but I don't have it — what now?
A: First, check with neighbors or anyone else at your address who might have accepted it. If you still can't find it, contact the carrier directly with your tracking number to file a claim. We're happy to help with any information you might need.
Returns & Refunds
Q: What's your return policy?
A: You have 30 days from the date you receive your order to request a return. Items must be unused and in their original packaging. Final sale items are not returnable. See our full Returns & Refunds policy for all the details.
Q: How do I start a return?
A: Reach out to us through our contact page with your order number and reason for return. We'll send you instructions on what to do next.
Q: How long does it take to get my refund?
A: Once we receive and inspect your return, we'll process the refund within 5-10 business days. Your bank or credit card company may take additional time to post the refund to your account.
Account & Site
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. But creating an account makes it easier to track orders, save your shipping information, and access your order history.
Q: How do I reset my password?
A: Click the "Forgot Password" link on the login page. We'll send you a link to reset it.
Q: How do I unsubscribe from emails?
A: Click the unsubscribe link at the bottom of any promotional email. You'll be removed from our marketing list, but you'll still receive order-related communications.
Still have questions?
We're here for you. Just head to our contact page and drop us a message. We usually respond within 1-2 business days, and we genuinely enjoy hearing from our customers. Nothing makes us happier than making sure you have the best experience possible.