Shipping & Delivery — What You Need to Know
We know you're excited to get your order, and we're just as excited to get it to you. Here's everything you need to know about how we ship, how long it takes, and what to do if something goes sideways.
Processing Time
Once you place an order, we typically need 1-3 business days to process it before it ships. This gives us time to pick, pack, and prepare your items for their journey to you. During busy seasons (like holidays or new product drops), processing may take a bit longer — we'll keep you posted.
Shipping Methods & Delivery Times
We offer a range of shipping options at checkout so you can choose what works best for your timeline and budget.
Standard shipping usually takes 5-7 business days after processing. Expedited shipping gets it to you in 2-3 business days, and we also offer express options for those times when you need it yesterday. Delivery times are estimates, not guarantees — we do our best, but once the package is with the carrier, there are factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you choose. We offer free standard shipping on orders over a certain amount — keep an eye out for that threshold at checkout.
Order Tracking
As soon as your order ships, we'll send you a confirmation email with a tracking number. You can use that number to follow your package's journey from our warehouse to your doorstep. If you don't receive tracking information within 5 business days of placing your order, check your spam folder — and if it's still not there, reach out to us through our contact page.
International Shipping
We currently ship to select international destinations. International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are your responsibility — we have no control over them and can't predict what they'll be. Please check with your local customs office for more information before placing an international order.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we consider it successfully delivered. If you believe your package was lost or stolen after delivery, please contact the carrier directly to file a claim. We're happy to assist with tracking information or any documentation you might need for that process.
Damaged Items
If your order arrives damaged, please don't throw anything away. Take photos of the damaged items and the packaging, and reach out to us through our contact page within 48 hours of delivery. We'll assess the situation and work with you to make it right — whether that means a replacement or a refund.
Incorrect Address
Please double-check your shipping address before submitting your order. If you realize you entered the wrong address, contact us immediately through our contact page. We'll do our best to update it before the order ships, but once it's in the carrier's hands, we can't make changes.
Returns Due to Delivery Issues
If a package is returned to us because of an incorrect address or because it was unclaimed, we'll reach out to you to arrange reshipment. Additional shipping charges may apply.
Questions
Got a shipping question we didn't cover? Hit us up through our contact page and we'll get back to you as quickly as we can.