Our Returns & Refunds Policy — No Hassle, No Hard Feelings
We want you to love what you ordered. But we also know that sometimes things just don't work out — maybe the color isn't what you expected, the size doesn't fit your lifestyle, or you changed your mind. That's okay. We've got you covered.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. If 30 days have passed, we unfortunately can't offer you a refund or exchange. So don't wait too long — if something's not right, let us know as soon as you can.
What Can Be Returned
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. We can't accept returns on items that have been used, washed, or damaged after delivery.
Some items are final sale and cannot be returned — these will be clearly marked on the product page. Custom or personalized items also fall into this category, since they're made specifically for you.
How to Start a Return
To initiate a return, head over to our contact page and shoot us a message with your order number and the reason for your return. We'll get back to you within 1-2 business days with instructions on where to send your item and any other details you might need.
Please don't send anything back without contacting us first — we need to know it's coming so we can process it properly.
Return Shipping
You'll be responsible for covering the shipping costs to return your item. Those costs are non-refundable. If you receive a refund, the original shipping charges will be deducted from your refund amount unless the return is due to our error (like sending the wrong item or a defective product).
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We can't guarantee that we'll receive your returned item if it gets lost in the mail without tracking.
Refunds
Once we receive and inspect your return, we'll send you an email to let you know we got it. We'll also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund to your account.
Late or Missing Refunds
If you haven't received your refund after 10 business days from approval, first double-check your bank account. Then contact your credit card company — sometimes there's a processing delay on their end. If you've done all that and still haven't received your refund, reach out to us through our contact page and we'll look into it.
Exchanges
We only replace items if they're defective or damaged. If you need to exchange something for the same item, let us know through our contact page and we'll sort it out.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver.